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Shipping Policy

Last updated: 13 September 2026

ScentByOmis ships to Canada and to Nigeria. This page explains how long orders take, what delivery costs, and what happens if something goes wrong on the way to you.

1. Where We Ship

We are one business serving two markets. Delivery options, rates and timescales differ between them, and the options you see at checkout depend on the destination address you enter.

  • Canada — nationwide delivery.
  • Nigeria — nationwide delivery.

We do not currently ship to addresses outside these two countries. If you are elsewhere and want to order, contact us before paying and we will tell you honestly whether we can help.

2. Processing Time

Processing is the time we take to pick, pack and hand your order to a courier. It does not include time in transit.

  • In-stock fragrances: 1–3 business days
  • Bespoke or blended-to-order items: quoted to you when you order
  • Peak periods and public holidays: processing may take longer

You receive a confirmation email when your order is placed, and a further notification when it is dispatched.

3. Delivery Options and Rates

Shipping is calculated at checkout from the delivery address and the weight of the order, and shown to you before you pay. There are no shipping charges added after checkout.

Courier delivery

Available in both markets. Transit time depends on the destination and is shown as an estimate at checkout. Estimates are not guarantees.

Local pickup

Where pickup is offered for your area it appears as an option at checkout, and we confirm the location and time with you after your order.

4. Duties, Taxes and Customs

Taxes that apply to your order are calculated and shown at checkout before you pay.

Fragrance contains alcohol, which some carriers restrict and which can attract customs attention on cross-border shipments. Where an order crosses a border, any import duty or clearance charge levied by the destination country is the customer’s responsibility unless we have told you otherwise in writing. A parcel held or refused by customs is not a fault on our side.

5. Addresses and Failed Deliveries

Please check your delivery address carefully. We are not responsible for a parcel that is delayed, lost or misdelivered because the address given was wrong or incomplete.

  • Address corrections must reach us within 12 hours of placing the order, and before dispatch.
  • If a parcel is returned to us undelivered, reshipping is charged again.
  • If you miss a confirmed local delivery window, a second attempt may carry a fee.

6. Damaged, Lost or Wrong Orders

Fragrance is glass and liquid, so we pack it carefully — but if something arrives broken, leaking, wrong or incomplete, we will put it right.

How to report it

  • Contact us within 48 hours of delivery
  • Send clear photographs of the item, the packaging and the shipping label
  • Keep the packaging until the claim is settled

Marked delivered but not received

Tell us, and check with anyone else at the address first. We will open a trace with the courier. Couriers hold the delivery scan data, so a trace is usually the fastest route to an answer.

7. Refunds

ScentByOmis operates a strict no-refund policy. An order cannot be refunded because you have changed your mind or do not care for the scent. For hygiene and safety reasons an opened or used fragrance cannot be returned.

We refund or replace where:

  • We sent the wrong item, or the order was incomplete
  • The item arrived damaged, broken or leaking
  • The item is confirmed lost in transit
  • The item is not authentic
  • We cannot fulfil an order you have already paid for

These are the same terms set out in section 4 of our Terms & Conditions, which govern if there is ever any doubt.

Contact Us

For anything to do with a delivery: