Terms & Conditions

1.1 Our Products

We sell bottled perfumes and fragrance oils, and we run the Perfume Bar, a bespoke blending and consultation service for events.

Natural fragrance materials vary slightly between production batches, and a scent can develop differently on different skin. Minor variation of this kind is normal and is not a defect.

1.2 Availability

Stock and packaging may vary with availability. If we cannot fulfil an order you have paid for, we will refund it in full.

1.3 Service Area

ScentByOmis is one business serving two markets: Canada and Nigeria. Available delivery options, rates and timescales differ between them and are set out in our Shipping Policy.

1.4 Currency

Each product has its own price in Nigerian Naira (₦) and in Canadian Dollars (CA$). The currency selector chooses which of the two prices you see; we do not convert between currencies.

The currency you pay in is set by your delivery address: orders delivered in Nigeria are charged in Naira, and orders delivered anywhere else are charged in Canadian Dollars. The amount shown at checkout is the amount charged and the one on your order confirmation. Your bank may apply its own conversion or foreign-transaction fee on top, which is outside our control.

2.1 Website Ordering (Preferred)

Customers are encouraged to use our website to order or request custom quotes.

2.2 Ordering via Instagram DM or Email

If ordering through DM, please include:

• The fragrance you want
• Bottle size
• Quantity
• Date needed
• Delivery city, country and preferred delivery method

2.3 Perfume Bar Booking Deadline

• Perfume Bar reservations must be made at least 14 days before the event date. The booking form will not accept an earlier date.
• Shorter notice may be accepted at our discretion, subject to availability, and may carry a rush fee.

This deadline applies to Perfume Bar bookings only. Ordering a bottled fragrance from the shop requires no advance notice — see the Shipping Policy for processing and delivery times.

3.1 Shop Orders — Paid in Full

Orders placed through the shop are paid in full at checkout. Your order is confirmed once payment succeeds, and you receive an order confirmation by email.

3.2 Perfume Bar Bookings — Deposit

Perfume Bar reservations are secured with a non-refundable deposit. The balance is due before the event date, as confirmed in writing when we accept your booking.

3.3 Payment Methods

We accept the payment methods offered at checkout for your market: card payments in Canada, and card, bank transfer and supported local methods in Nigeria.

Card details are handled by our payment providers and are never stored by ScentByOmis. See our Privacy Policy.

3.4 Non-Payment on Bookings

If the balance on a Perfume Bar booking is not received by the agreed deadline, the booking may be cancelled and the deposit is not returned.

3.5 Fraud & Chargebacks

ScentByOmis reserves the right to dispute any fraudulent chargeback claims with supporting evidence (messages, photos, delivery proof, receipts, etc.).

4.1 Cancellations

• A shop order can be cancelled only if it has not yet been dispatched. Contact us immediately if you need to cancel.
• Perfume Bar deposits are not refundable unless ScentByOmis cancels the booking.

4.2 Order Changes

• Changes to an order — including the delivery address — must be requested within 12 hours of placing it, and before dispatch.
• Changes to a Perfume Bar booking may affect the price and availability.

4.3 What Is and Is Not Refundable

We will refund or replace where:

• We sent the wrong item, or the order was incomplete
• The item arrived damaged, broken or leaking, reported as set out in section 5
• The item is confirmed lost in transit
• The item is not authentic (see 5.3)
• We cannot fulfil an order you have already paid for

We will not refund for:

• Change of mind, or not liking the scent
• A fragrance that does not last as long on you as expected — longevity varies by skin, climate and storage
• Normal batch-to-batch variation in natural fragrance materials
• Minor marks to outer packaging that do not affect the product
• Delays caused by couriers, customs, weather, or an address you supplied incorrectly
• Any opened or used fragrance, except where it is faulty, damaged or not authentic — this is a hygiene and safety restriction

5.1 Damage or Loss in Transit

If your fragrance arrives damaged (for example a broken bottle or leaking packaging) or is confirmed lost in transit, you may be eligible for a replacement or a refund of the affected item.

5.2 How to Report

To qualify, please:

• Report the issue within 48 hours of delivery
• Provide clear photos of the item and its packaging
• Contact us via email or Instagram DM

5.3 Authenticity Guarantee

Every fragrance we sell is 100% authentic. If you believe you have received an item that is not genuine, contact us right away and we will make it right.

5.4 Exclusions

• For hygiene and safety, opened or used fragrances cannot be returned unless damaged or faulty.
• Minor cosmetic marks to outer packaging that do not affect the product are not eligible for refunds.

6.1 Address Accuracy

Customers are responsible for providing accurate delivery information. We are not liable for delays or losses due to incorrect or incomplete addresses.

6.2 Delivery Terms

• Delivery windows are estimates and may vary.
• Once the item is handed to the courier, recipient, or postal service, ScentByOmis is not responsible for delays, damage, or loss.

6.3 Local Pickup

• Where pickup is offered, the location is confirmed with you after your order.
• Please arrive at the agreed time. Missed pickups may incur a rescheduling fee.

6.4 Shipping Methods

• For security reasons, we do not publicly disclose shipping companies or methods.
• Tracking (if applicable) is provided once shipped.

8.1 Marketing Use

We may photograph or film your order for advertising, unless you request privacy at the time of booking.

8.2 Intellectual Property

All images, videos, logos, text, and designs on our website or social media remain the property of ScentByOmis. Unauthorized use, copying, or reselling of our designs is prohibited.